Blossum Aesthetics Co.

Policies & FAQs

New Patient (Medical Clearance Requirement)

Acceptance into the Practice:

We are always accepting patients for services. However, our Nurse Practitioner Melissa is no longer accepting new patients. Annually we do have an open enrollment period for guaranteed appointments the following year that takes place during the summer. Once that period closes in order to become a patient of Melissa's you will need to either:

1. If you are interested in skin health. We are accepting patients with our aesthetician and once you are in the maintenance period of your skin health journey Ali can refer you to our injectable services with Melissa.

2. You may also get on our waitlist by texting the front desk at (919)346-1302 your first and last name email address, phone number and the problem area you want to address the most. Getting an appointment from the waitlist takes about 3-9 months.

3. If you are interested in being seen for injectables, Our PA is currently accepting new patients.

Medical Clearance: New Patients must undergo a medical clearance process before becoming a patient of our practice. The purpose of a medical clearance is to review your medical history and determine appropriateness and safety for treatment. Your medical history questionnaire must be filled out 15 minutes prior to the appointment otherwise your appointment will need to be rescheduled and you will lose your deposit. This is a legal requirement that must be met. These consultations are essential to determine your suitability for the treatments we offer and to ensure a mutually beneficial fit between you and our practice.

Virtual Consultations: This allows us to discuss your needs and preferences remotely, but does not allow us to give you an accurate assessment. An in person consultation would be a more in depth consultation where we can map you out, taking into account only things that can be assessed in person and give you a better estimate on pricing.

In-Person Consultations: An in-person consultation offers a more comprehensive evaluation. It allows us to assess your needs in person, provide a customized treatment plan, and offer a more accurate estimate of pricing.

During the consultation, we will discuss a range of topics, including skin concerns, volume loss, anti-aging objectives, and available treatments such as neuromodulators, dermal fillers, Kybella, laser hair removal, cool peel, and Morpheus.

you may receive this consultation virtually or in person.

This policy outlines our commitment to patient safety and ensures that individuals receive appropriate consultations tailored to their unique circumstances and treatment goals.

Paperwork Policy

After scheduling your appointment you will receive an e-mail invitation to your patient portal. Through the patient portal, you will need to sign all of your forms prior to your appointment. Patients must complete their paperwork prior to their appointment. If for any reason there is a problem with the system the patient needs to call the front desk to receive assistance. If paperwork is not filled out by the time of their appointment it will be up to the provider’s discretion if they cancel the appointment.

Acceptable Payments

We accept cash or card. Note there is a 3% card fee for debit or credit cards. We do not accept any commercial or government insurance policies. Acceptable payment types include.

Deposits

Non-Refundable Deposit Policy:

1. Deposits are Non-Refundable: A new deposit must be made for every appointment. The amount of the deposit required is based on the length of appointment time. Deposits made to secure your appointment are non-refundable.

2. Patient Wallet Gift Card: Instead of a refund, your deposit may be issued as a gift card into your patient wallet. This gift card can be utilized for future treatments or applied towards skincare products.

This policy clarifies that while deposits are non-refundable, they retain value in the form of a gift card as long as you cancel/reschedule your appointment prior to the required 72 hrs prior to your appointment time, providing you with flexibility for future appointments and skincare needs.

Refund Policy

Any charges paid by you, including, deposits for procedures or courses, are final and non-refundable, unless the Company determines, in its discretion, to give a credit of any such charges.

Late Policy

Patients are required to arrive on time for their scheduled appointments.

To maintain the integrity of our scheduling system, patients may not miss more than 20% of their appointment time or arrive more than 15 minutes late, whichever is less.

Example: If a patient has a 60-minute appointment, they may not be more than 12 minutes late (20% of 60 minutes) to their appointment. If they arrive later than 12 minutes, the appointment may need to be rescheduled to ensure the quality and timeliness of care for all patients.

Cancel/Reschedule Policy

As a courtesy to our providers and customers at BLOSSÜM Aesthetics Co., you are required to provide a minimum of 72-hour notice should you need to cancel or reschedule an appointment. You may cancel a Scheduled Treatment without penalty if done so prior to 72 hours before the appointment. However, if you

(i) cancel within 72 hours of the Scheduled Treatment; social media messages are not an accepted method of cancelling your appointment.

(ii) fail to be present at the location of the Scheduled Treatment; or

(iii) are unavailable to your Provider within the window of our late grace period for any reason,

a $100 cancellation fee will be charged to your Stored Payment Method.

If you cancel prior to the 72 hours note that the deposit for your appointment is NON REFUNDABLE. Your deposit will be issued into your patient wallet as a gift card that you can use toward your treatments, or it can be applied towards skincare. Because appointments fill up quickly, we suggest you schedule your next appointment before you leave.

No-call/No-Show will be charged $100.Your account will be flagged and you may be dismissed from the practice. Once you have no-called/no-showed twice you may be dismissed from practice.

At Blossum Aesthetics, we prioritize the health and safety of all our patients and staff. To ensure a healthy environment, we have established the following sick policy:

One Sick Visit Per Year: Each patient is entitled to one sick visit per calendar year. This visit is reserved for addressing acute illnesses or urgent health concerns.

Refusal of Service: For the safety of others, we reserve the right to refuse service to patients exhibiting symptoms of illness that could be contagious or pose a risk to our staff and other patients.

Appointment Rescheduling: If you are experiencing any of the following symptoms, we kindly request that you cancel or reschedule your appointment:

- Fever

- Persistent coughing

- Shortness of breath

- Any symptoms of infectious, contagious, or easily spreadable illnesses

Wearing Masks: Patients displaying symptoms of illness must wear a mask while in our facility to minimize the risk of transmission to others.

Consideration for Others: We appreciate your cooperation in maintaining a healthy environment for everyone. By adhering to this policy, you help protect the well-being of our entire community.

If you have any questions or need further clarification regarding our sick policy, please feel free to contact our office. Thank you for your understanding and cooperation.

Charging per area

We are constantly striving to enhance your experience and ensure the utmost quality in our services. As part of our commitment to delivering the best possible outcomes for our patients, we want to inform you of an important update to our pricing structure.

Effective Jan. 1 2024, we have transitioned to a new pricing model, charging on a per-area basis rather than per syringe or per unit. This change aligns with our core values of prioritizing quality over quantity..

We understand that budget considerations are an integral part of your decision-making process. However, our motivation for this adjustment is to encourage a focus on achieving the most effective and aesthetically pleasing results for each treated area. Charging per area allows our skilled practitioners to tailor treatments based on your unique needs, ensuring that you receive the appropriate dosage for the best possible outcome.

We believe that making decisions solely based on the quantity of product may compromise the overall effectiveness and longevity of your treatment. By emphasizing a per-area approach, we aim to empower you to prioritize your desired results and allow our experienced team to determine the most effective treatment plan to achieve those goals.

At Blossüm, we remain dedicated to providing results-driven aesthetic solutions and maintaining the highest standards of care. Should you have any questions or concerns regarding this update, please feel free to reach out to our Front Desk Coordinator, who will be more than happy to assist you.

Thank you for entrusting us with your aesthetic journey. We look forward to continuing to exceed your expectations and helping you achieve the best possible results.

Lip Filler Policy

1. Existing Lip Filler Dissolving: Patients with existing lip filler are subject to a dissolving process with us prior to being accepted and deemed eligible to receive lip filler with any of our providers. This procedure is performed to ensure optimal results and may be necessary prior to new lip filler treatment.

3. Guaranteed Maintenance for New Patients: New patients who receive their initial lip filler treatment with us are guaranteed ongoing care. If any issues arise with their lips, we will rectify and maintain them as needed.

4. Migration from Previous Providers: Patients who have had lip filler treatments from other providers and experience migration are at risk of re-migration even after dissolving and refilling. However, the incidence of re-migration with our technique is minimal, occurring in approximately 1 in 250 patients who have had previous lip filler treatments elsewhere.

This policy outlines our commitment to providing quality care and addressing the unique considerations associated with lip filler treatments, including dissolving existing filler and managing migration issues.

Lip Boost

To be eligible for a Lip Boost procedure, patients must meet the following criteria:

Current Patients: Only individuals who are current patients of our practice are eligible for a Lip Boost.
Timing: Patients must be between 4 to 9 months out from their most recent full lip filler session.
Must be determined by our provider's discretion.

This policy ensures that patients receive a Lip Boost treatment at an appropriate interval, as recommended by our experienced providers to achieve their goals.

Tox Touch-up Policy

1. Tox Settling Period: Please be aware that tax (referring to Botox or similar treatments) may take a full 14 days to settle and exhibit its final results. During this period, we will not evaluate or perform additional treatments.

2. Avoid Overdosing and Complications: It is crucial to avoid adding more Botox before the full 14 days have passed, as the treatment may still be actively taking effect. Adding more Botox prematurely can lead to overdosing and potential complications.

3. Complimentary Touch-Ups: For your convenience and safety, touch-up appointments will be provided free of charge if scheduled between day 14 and day 21 following your initial treatment. This allows us to evaluate the results accurately and make any necessary adjustments to ensure your satisfaction with the outcome.

This policy ensures that your safety and optimal results are our top priorities, and it outlines the appropriate timing for touch-up treatments.